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Privacy Policy

Privacy Policy

Introduction

At CareClan Solutions Limited, trading as CareClan, we prioritise the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Who We Are

CareClan Solutions Limited, trading as CareClan
Address: 272 Bath Street, Glasgow, G2 4JR
Email: info@careclan.co.uk
Data Protection Officer (DPO): datarequest@careclan.co.uk
ICO Registration Number: ZB670317

Information We Collect

We collect the following types of personal data:

• Contact Information: Name, address, email address, phone number
• Identification Data: Date of birth, National Insurance number, passport details
• Employment Details: Employment history, qualifications, references
• Health Information: Medical records, health assessments
• Financial Data: Bank details, payment history
• Usage Data: Website usage information, IP addresses, cookies

How We Use Your Information

We use your personal data to:

• Provide and manage our services
• Process job applications and placements
• Comply with legal and regulatory requirements
• Improve our services and user experience
• Communicate with you about our services

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for us to process your personal data for a specific purpose.
• Contractual Necessity: To fulfill the contract we have with you.
• Legal Obligation: When we are required to comply with a legal obligation.
• Legitimate Interests: For our legitimate business interests, except where overridden by your rights and interests.

Data Sharing

We do not sell or share your personal data with third parties, except for:

• IT and system administration service providers
• Professional advisers, including lawyers, bankers, auditors, and insurers
• HM Revenue & Customs, regulators, and other authorities
• Any third parties to whom we may sell, transfer, or merge parts of our business
• Applicant management system to respond to candidates or move to internal systems
• CV formatting system which removes all personal information when sending information out to clients
• Umbrella company – third-party payroll business
• Disclosure Scotland – where applicable when PVG is required for a role
• Pension provider – in accordance with pension legislation

International Data Transfers

Your personal data is primarily processed within the UK. If we transfer your data outside the UK, we ensure that it is protected to the same standards as if it were processed within the UK, using appropriate safeguards.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy. Specific retention periods include:

Your Rights

You have the following rights regarding your personal data:

• Right to Access: Request access to your personal data.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data.
• Right to Restrict Processing: Request restriction of processing.
• Right to Data Portability: Request transfer of your data to another party.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time.

To exercise your rights, contact our Data Protection Officer at datarequest@careclan.co.uk.

Data Security

We implement robust security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, and secure data storage.

Complaints

If you have any concerns about how we handle your personal data, you can contact our Data Protection Officer at datarequest@careclan.co.uk. If you are not satisfied with our response, you can file a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk

Cookies and Online Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us understand user behavior and improve our services. You can control the use of cookies through your browser settings. For more details, please refer to All About Cookies.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

Contact Us

For any questions or concerns about this Privacy Policy, please contact us at info@careclan.co.uk or visit our website.

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